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what To Consider About Macy's Return Policy?

Return Royalty: Your Guide to Macy's Return Policy

  Published : 25 Mar, 2024
  4 Minutes, 20 Sec

what To Consider About Macy's Return Policy?

A simple and comprehensive Macy's return policy is one of many wonderful features Macy's has. Whenever you shop at a Macy's store or online, you may shop with greater confidence, knowing you can return items. Most things can be returned for up to 90 days after purchase, which is incredibly valuable and guarantees that you won't often be forced to buy something you don't want.

Macy's return policy scores 4.5 out of 5. Finding another retailer offering a comprehensive return policy on various items might be hard.

Not only does Macy's mostly accept returns, but it also tends to have enormous amounts of high-quality merchandise for consumers with widely varying tastes and preferences.

What does Macy's Return Policy Cover?

Macy's return policy allows you to return any item within the 180-day cap after purchase, but the product must be returned in good shape and original condition. Ideally, you have to return your product with the Macy's receipt.  

Accessories, lamps, mirrors, and wall art can be returned or exchanged within 30 days of purchase if they are in good condition and their original packaging. However, there is a 15% fee for these.

Furniture items shipped directly from Macy’s vendor can be returned within 30 days of receipt. To return furniture with scheduled delivery, you must contact Macy’s customer service within three days of receipt.

Mattresses can be returned within 120 days of receipt, once only.

Eligibility Criteria

1. Generally, your items must be in saleable condition with the original tags attached.

2. You can return new or “gently used” cosmetics or fragrances.

3. You cannot return final sale items, Macy’s Beauty Box items, or special orders.

Budget Friendly Tip: Mastering Macy's Receipts: Return Policies and Fraud Prevention

How Long Do I Have to Return an Item to Macy's?

The time you have to return a Macy's item can vary. You should look up Macy's return policy for the item in question to determine how long you must return it. The basic rule for returns is 90 days. However, many products you may have bought at Macy's have less than 90 days of return and exchange.

Returning Macy's products sold in the retail store's backstage area will take less time. You will only have 30 days to return these items, while many other Macy's products cannot be returned for 90 days.

Products, including Apple items, jewelry, designed merchandise, small electric items, and more, must be returned more quickly than standard Macy's merchandise. Some Macy's products, including Beauty Box items, are not eligible for returns.

Things to know about Macy’s Return Policy

Macy's contact information

Consumers often have concerns about Macy's returns and want to speak to Macy's customer service phone number. Luckily, it's easy to reach Macy's customer service by phone. You can go to a representative to get further ways Macy's contact information by calling 1-800-289-6229. You can further avail of Macy’s free shipping code by visiting Clicky Vouchers.

Buy From a Nearby Store

Since items bought in a Macy’s store cannot be returned through the mail, it might not be a good idea to buy gifts at a Macy’s store while visiting another town if you don’t live near a store location. If there is an issue with the product, you will have to travel back to return it.

Get to know Macy's Return Policy Exceptions

Some items sold at Macy’s stores may have shorter return time limits. For example, Apple products only have a 14-day return limit, and jewelry and watches have a 30-day limit. It’s good to remember this when making gift purchases so you don’t get an unpleasant surprise in the future. Also, read Macy’s Return Policy Tips for more info.

Macy's Return Policy Without having Macy's Receipt

If you bought an item and do not have a receipt, you may still be reimbursed if you provide the credit card used to purchase it. If you received the item as a gift and do not have a receipt, you may be able to return it for store credit.

How to Make Your Macy’s Credit Card Payment by Phone

Making a Macy’s credit card payment using the phone is easy. Here’s how:

1. Contact Macy’s credit card customer care service at 888-257-6757.

2. Their customer representative will ask you to describe your reason for calling in a few words. For example, say, “Make a payment” or “Pay my bill.”

3. To complete the payment, enter your payment amount, bank account number, and bank routing number.

Does Macy's Have Free Shipping?

Return shipping is $9.99 plus tax, but you can avoid this fee by joining Star Rewards. Members get free returns.

Macy's Track Order

Checking the status of an order or return is convenient and helpful. Fortunately, checking your order status on Macy's website is easy. You can also look up your Macy's order online and get information about it.

Your order number is on your invoice or in the confirmation email you received when placing your order. You can check your Macy's order status and determine how your item is being shipped and when it will arrive.


Knowing about Macy's return policy gives you confidence when purchasing vacation gifts for family and friends. Comparing Macy’s to other popular department stores and online competitors is a smart tactic and can help you shop early and beat the holiday crowds.

Want to avoid Macy’s returns in the future? See our guide to Clicky vouchers on Explore Beyond the Price Tags Between Macy’s vs. Walmart. There, you can also find exciting deals and promo codes.

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